Your licensee responsibilities
An MSA licensee has several key responsibilities.
Click on each of the responsibilities, then click Next to return to the home page.
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Training
MSA licensed enterprises must ensure that all staff have been appropriately trained on the requirements for handling MSA product.
Licensees can use the MSA: excellence in eating quality program to train additional staff in their business.
Managing staff training:
- Login to MSA: excellence in eating quality
- Add staff members to your MSA member profile
- Staff complete training and quiz
- Update an onsite training register
- Print off certificates
You may be required to show your training register at your next MSA audit.
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Complaints-handling
If a customer lodges a complaint about MSA product at your outlet, there is a simple step-by-step procedure to follow.
- Complete an MSA customer complaint form with as much information as possible
- Notify MSA
- MSA will gather all necessary information from the end user and the supplier to verify the complaint
- The results of the investigation will be communicated to the complainant
Providing the correct information will help achieve a successful complaint resolution.
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Auditing
MSA licensees are subject to an independent third party audit. You will be contacted prior to an audit to arrange a suitable time.
You can download a Quality Control checklist and follow the requirements to ensure that you comply with MSA Standards.
Click here to request a hard copy of the Quality Control checklist by email.
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